Skip to main content

English USA

Technical Support

Technical Support

Interlinked support

Luminator Technology Groups provides a wide range of support, all designed to ensure your teams are able to utilize our solutions to their capacity, and maintain on-going performance. We’ve built our support services in a way that allows us to be flexible and find a solution with you.

The most important component of this support is our remote technical support and on-site field services. This wide range of support ensures your team has access to the as quickly and as comprehensive as needed. No other industry provider offers support in as many locations worldwide. Our goal is to deliver efficiency right from the very start.

For fastest service, open a ticket via the Technical Support Portal.

Questions?

+1-888-288-8721 Ext 2

Knowledge Center

Access to secure content including technical tips, software downloads, firmware updates, manuals and training is now available on our new Knowledge Center. All content can be found in our new Knowledge Center, available now with a streamlined access process.

Support where you are

Luminator’s global service network is constantly expanding. Our goal is to support you quickly, competently and efficiently whenever you need help. Our certified field technicians offer on-site service options ranging from yearly contracts to periodic preventative maintenance checks. Whether they’re arranging spare parts or providing on-site assistance, our technicians are there for you. They will work out the best possible solution to keep your solutions functioning smoothly for a long time after initial deployment.

Software support

Transport technology is impossible without user-friendly software that works across different systems and interfaces. That’s why we provide our customers with the most comprehensive and easy to use solutions. Our support staff will assist you and provide advice and support throughout the entire process – from the initial configuration to system updates in subsequent years.

Customer service portal

By using our customer service portal and online knowledge base, you can stay current of the status of your request as we work towards solution with you, interactively.