• TECHNICAL SUPPORT

Interlinked support

Luminator Technology Groups provides a wide range of support, all designed to ensure your teams are able to utilize our solutions to their capacity, and maintain on-going performance. We’ve built our support services in a way that allows us to be flexible and find a solution with you.

The most important component of this support is our remote technical support and on-site field services. This wide range of support ensures your team has access to the as quickly and as comprehensive as needed. No other industry provider offers support in as many locations worldwide.

Our goal is to deliver efficiency right from the very start.

  • FAQ

    Our online knowledge database delivers comprehensive information on our solutions and is available 24 hours per day. Many small technical problems can be solved simply by looking at the knowledge base. You can also find answers to frequently asked questions about our products here:

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  • Support where you are

    Luminator’s global service network is constantly expanding. Our goal is to support you quickly, competently and efficiently whenever you need help. Our certified field technicians offer on-site service options ranging from yearly contracts to periodic preventative maintenance checks. Whether they’re arranging spare parts or providing on-site assistance, our technicians are there for you. They will work out the best possible solution to keep your solutions functioning smoothly for a long time after initial deployment.

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  • Software support

    Transport technology is impossible without user-friendly software that works across different systems and interfaces. That’s why we provide our customers with the most comprehensive and easy to use solutions. Our support staff will assist you and provide advice and support throughout the entire process – from the initial configuration to system updates in subsequent years.

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  • Repairs

    Our service centers in Germany and Texas are our center of excellence for hardware repairs and software technical services. In these locations, our staff combines product expertise and in-depth knowledge of our customers’ specific applications and others deployed all around the world. These centers are equipped with the latest analytical tools as well as measuring and test devices.

    The repairs and software services we return to you meet our high internal quality standards and satisfy all prescribed guidelines. To provide the most efficient and prompt service, Luminator has additional repair centers in Brazil and Australia.

    Do you need support?

    You can request an RMA number here:

    RMA

    You can order the spare parts here:

    Spare Parts

  • Ticket portal

    If you are located outside of North America, you can send your queries directly to our technicians using our ticket portal. By using the portal, you can stay current of the status of your request and as we work towards solution with you, interactively.

    Ticket portal

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