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Field Service

Field Service

Luminator Service Solutions:
Expertise You Can Rely On

Protect your investment and ensure uninterrupted operations with Luminator's comprehensive service offerings. Our expert team of certified technicians delivers tailored solutions to keep your systems performing at their best-whether through regular preventative maintenance, in-depth fleet audits, or corrective repairs.

What We Offer:

Preventative Maintenance (PM):

Our detailed PM services are designed to catch issues early and maintain system reliability. During each maintenance visit, our technicians perform a thorough inspection that may include:

On-Demand Support:

No contract? No problem. We offer one-time maintenance visits or repairs whenever you need them, ensuring flexibility without a long-term commitment.

  • Visual Inspections: Checking for signs of wear, damage, or potential component failure.
  • Electrical Testing: Verifying connections, ensuring proper voltage levels, and testing backup systems.
  • Software Updates: Installing the latest updates to enhance performance and resolve potential bugs.
  • Cleaning and Lubrication: Ensuring optimal operation of moving parts and improving system longevity.
  • Diagnostic Assessments: Running full system diagnostics to identify hidden issues before they escalate.
  • Performance Check: A comprehensive evaluation of hardware and software to ensure everything functions as expected.

Fleet-Wide Audits:

For transit agencies looking for an overarching view of their system’s health, we offer fleet-wide audits. These audits provide detailed insights into the condition and performance of all equipment, helping to prioritize maintenance needs and budget planning.

  • Identify systemic issues across the fleet.
  • Generate comprehensive reports with actionable recommendations.
  • Ensure compliance with safety and operational standards.

Corrective Maintenance (CM):

When unexpected issues arise, our team responds quickly to get your systems back on track. Our CM services include on-site repairs, part replacements, and seamless integration with our ticketing system to provide real-time updates and transparent resolution tracking.

Custom Service Agreements:

Your operations and maintenance needs are unique. Luminator offers flexible service agreements that allow you to choose the right level of support for your team.

  • Annual Contracts: Predictable costs with ongoing support and consistent preventive and corrective maintenance. These contracts are ideal for agencies looking for long-term reliability and peace of mind.
  • Tailored Service Packages: Work with our team to customize a plan that fits your specific fleet size, operational hours, and service priorities. We’ll design a maintenance strategy that optimizes performance while staying within your budget.
  • Scalable Solutions: As your fleet grows or your needs change, our agreements can be adjusted to include additional services, expanded coverage, or new equipment.
  • Comprehensive Reporting and Tracking: Each agreement includes detailed reports and data tracking, giving you visibility into service history, fleet health, and performance metrics.

Why Choose Luminator?

  • Expertise You Can Trust: Our technicians are certified and highly trained to work with Luminator systems.
  • Reduced Downtime: Comprehensive inspections and fast repairs ensure your fleet stays operational.
  • Fleet Optimization: Proactive maintenance and fleet-wide audits improve efficiency and extend the lifespan of your equipment.
  • Comprehensive Reporting: Detailed insights from every service visit help you make informed decisions.

Let’s Partner for Success

Whether you’re looking to optimize system performance, ensure safety, or streamline operations, Luminator’s service solutions are here to help. Contact us today to learn how we can support your team and keep your systems running at peak performance.

Do you require immediate technical support?