• Personalized Account Management: We work closely with you to manage orders, track shipments, and address any questions or concerns.
• Quoting and Order Support: Our team assists with product inquiries, prepares quotes, and ensures accurate order entry and tracking.
• Complaint Resolution: We take a proactive approach to addressing issues, ensuring swift resolutions that keep your operations moving forward.
• Warranty and Returns Assistance: From processing warranty exchanges to coordinating product returns, we simplify the process to minimize downtime.
• Repair and Maintenance Services: Our Customer Care team also plays a vital role in managing repairs and replacements to ensure your equipment remains in optimal condition:
• Equipment Repairs: Facilitating diagnostics, maintenance, and reprogramming of equipment to extend its lifespan.
• Part Replacements: Coordinating swift replacements to keep your systems fully operational.
• Clear Communication: Keeping you informed every step of the way with diagnostic updates and progress reports on repairs.

• Multi-Channel Support: Reach us via phone, email, or Salesforce for prompt assistance tailored to your needs.
• Streamlined Processes: Our team handles every detail, from order management to repair logistics, so you can focus on your core operations.
• Clear Communication: We prioritize transparency, providing regular updates and direct interaction to ensure you’re always informed.
• Expert Assistance: With in-depth product knowledge and diagnostic capabilities, we’re equipped to resolve complex issues efficiently.

At Luminator, we believe excellent customer care goes beyond answering questions-it’s about building lasting relationships and ensuring your success. With a dedicated team ready to assist with everything from inquiries to repairs, you can count on us to deliver exceptional support tailored to your needs.