TECHNICAL SUPPORT

Access to secure content including technical tips, software downloads, firmware updates, manuals and training is now available on our new Knowledge Center. PLEASE NOTE the existing Download Center on luminator.com will be closed later this year. All content can be found in our new KNOWLEDGE CENTER, available now with a streamlined access process. Click here and then, when the new page opens, click sign in in the upper right corner. General log-in instructions can be found here.

Click here to log-in to the legacy Download Center.

Luminator’s global service network is constantly expanding. Our goal is to support you quickly, competently and efficiently whenever you need help. Our certified field technicians offer on-site service options ranging from yearly contracts to periodic preventative maintenance checks. Whether they’re arranging spare parts or providing on-site assistance, our technicians are there for you. They will work out the best possible solution to keep your solutions functioning smoothly for a long time after initial deployment.

Contact us

Transport technology is impossible without user-friendly software that works across different systems and interfaces. That’s why we provide our customers with the most comprehensive and easy to use solutions. Our support staff will assist you and provide advice and support throughout the entire process – from the initial configuration to system updates in subsequent years. Send an email to the This email address is being protected from spambots. You need JavaScript enabled to view it..

By using our customer service portal and online knowledge base, you can stay current of the status of your request as we work towards solution with you, interactively. 

Our service centers in Germany and Texas are our center of excellence for hardware repairs and software technical services. In these locations, our staff combines product expertise and in-depth knowledge of our customers’ specific applications and others deployed all around the world. These centers are equipped with the latest analytical tools as well as measuring and test devices.